Order & Delivery

  • Orders will be shipped within 2-3 working days upon notification and successful verification of payment.

1) Express Local Shipping:

  • Express shipping is charged at a fixed rate of S$4. 
  • All Express shipping comes with tracking number.
  • Delivery is expected to complete within 1-2 working days upon order confirmation.
  • For add-on orders, kindly select "Pickup" option upon checkout. Kindly leave the existing order number in the remark section. If order number is not present, the order will be processed as self collection.

2) Standard International Shipping (Malaysia only):

  • Standard international shipping is charged at S$12 (first kg), S$5 (additional 1kg) for West and East Malaysia.
  • Delivery is expected to complete within 3-7 working days for West Malaysia* and 5-13 working days for East Malaysia*, excluding customs clearance and/or any other unforeseen circumstances.
    • *Does not apply if there is preorder item(s) in the order.
  • Kindly note that for international orders, taxes or duty fees may apply. The charges will be borne by the customer.

Preorder Item(s) for Local Orders:

  • If your order consists of a preorder item(s), your order will only be shipped after the preorder item(s) have arrived.
  • Additional charges may apply for further arrangements of separate deliveries.
  • Kindly ensure that the right colour / size of the correct item(s) have been selected before proceeding to check out.
  • For any amendments to the orders prior to shipment, you may send a request to our customer service via email at support@madebylumiere.com within 2 hours after check out. 
  • Kindly note that for any amendments to preorder item(s) are strictly not allowed. We sincerely seek for your understanding.

Self Collection:

  • For self collection, kindly select "Pickup" option upon checkout. Kindly leave Whatsapp number in the remark section for arrangement*. We will reach out via Whatsapp once the goods are ready for collection.

*Subject to availability of slots and pick up location.